Throughout many years of providing this service to clients, our team has gained the experience and expertise necessary to make this process as seamless as possible. If you have any questions, simply reach out.
WHAT DO WE DO
Tenant horror stories are everywhere. That’s why we take the extra time to vet our tenants thoroughly. This helps avoid lengthy insurance claims and debt collection processes. We don’t like dealing with bad tenants so we have a zero tolerance policy to arrears.
Inspections are Crucial
We take great pride in keeping you informed on the condition of your property. You will find that all inspections are photographed and forwarded to you within our inspection report with detailed commentary. If you are wondering how your property is going, we aren’t doing our job well enough.
When we conduct our inspections, we aren't just looking for cleanliness or tenant damage, we are looking to report on building condition, water damage and anything else that we can foresee could be a potential issue or de-value your property in the future. Our clients investment properties are usually amongst their biggest assets and we take our inspection, follow up and reporting seriously.
Repairs and Maintenance
There will be times where your property needs repairs and maintenance. Things like leaking taps, and stove elements are your responsibility as an owner. Of course tenants are required to care of your property and not cause excessive wear and tear. Maintenance is something we take very seriously as poor management can lead to additional costs and it can all get ugly, quickly. We have a strong network of qualified trades able to complete even the smallest task to large scale renovations.
Our landlord portal gives you access to check up on your property including monthly statements, income, arrears and maintenance. You can even chat to us through here!
Smoke Alarm and Water Compliance
This stuff can seem pretty boring and certainly sounds daunting. Smoke alarms are legally required to be checked every year (as a minimum) but also at lease renewals and before a new tenant moves in. Having this kept up to date means your insurance isn’t being paid for nothing.
Water Compliance… This is something not all agents will tell you, but if you pay for your property to become water compliant, you are able to on-charge water usage to your tenants. This can save you up to $1,000 per property, per year. We take care of all of this for from arranging compliance to on-charging and collecting the tenants share of the bill.
We know our markets well, and to make the most of your investment and ensure you are getting the best yield possible, we review your rent at every lease renewal to ensure it is in line with market rates when compared to similar properties in the area.
If an increase is recommended, we will let you know.
Insurance Claims Management
Being in south-east Queensland it's likely that your investment will cop a bad storm or two over it’s life. Our Property managers have experience in dealing with insurance claims and understand how the policies work. We can manage your claims for you, meaning you can get on with you life knowing that the repairs will get done and it is all taken care of, instead of spending hours on the phone back and forwards with your insurer.
PRICING THE MARKET
We understand there is a lot of competition when it comes to providing you with a rental appraisal. We are not in the business of over estimating the price of your property simply to get your management. We are not your typical real estate agents who are simply in it for a quick buck. We are professional consultants and we are serious about building lifelong relationships and getting the best value from your property as possible.
We will work with you to ensure to get a price you are happy with.
The Bottom Line: Realistic is Strategic!
On average, serious renters look at about fifteen properties, before they apply.
If you overprice your property you’ll usually lose serious renters and your investment may sit empty longer than necessary.
MARKETING YOUR PROPERTY
We don’t list properties without a professional photographer on our team. We don’t do photo’s on our phones and we can’t express how important it is to get good images of your property inside and out. Nowadays, everyone has been through your property online before they’ve even set foot in your front door.
Our photographer doesn’t just get in and get out, he commits to getting you the best images possible for your property, regardless of how long it takes. Our photographers are experts in their field and passionate about the difference their work makes to market your property.
Open Home Strategy
We ‘open’ your home on a regular basis to ensure potential renters have access at a convenient time ensuring we can capitalise on the availability of desirable tenants. We will also ensure your interested parties will be followed up in a timely manner, providing invaluable insight and feedback regarding your property.
Placement of street signage is a simple yet incredibly effective method of letting people know your investment is available.
Online Presence: Realestate.com.au
The place we will achieve most online exposure is via realestate.com. There are a myriad of listing websites in the market however we use only the market leader as they have complete market domination. Not all sites are equal and we have aligned ourselves with realestate.com.au after careful and detailed research analysis.
Premium listings get your property noticed
While it is crucial that you list on realestate.com, it is also important that we consider how easily you will be noticed. We only recommend premium property for our clients to ensure your property is rented as soon as possible.
Social Media Tools
As a part of our multi-layered approach to marketing your property online, we also pay special attention to social media. Paid (sponsored) social media is the biggest under utilised tool in the real estate industry and we utilise this to target key demographics ie. family, occupation, age, suburb etc.